Billing
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Billing

Paying for your Scribeless orders is easy! You will be prompted to add your card details before completing a campaign.

For our Full Service solution, we bill for cumulative use over a 30-day period, with your first billing period ending 30 days after your first order. You will be sent an invoice and automatically charged for all your usage within the period. The reason that we do this is that we automatically apply discounts based on your aggregate usage over the period, making sure you don't miss out on a lower price-per-unit! For more info on this, check out our pricing page.

For our On Demand solution, you pay for a certain allowance of notes per 30 day billing period. 30 days after you start, we'll send you an invoice for your monthly usage. Check out our pricing support page and On Demand pricing page for more info on these bands.

What will my bill look like?

Your bill will arrive after your 30-day billing period is up, with a breakdown of your usage over the period. Scribeless is the trading name of The Overnights Insights Group Ltd, which may appear on your bank statement.

What taxes will I pay?

Scribeless is the trading name of The Overnights Insights Group Ltd. A UK VAT registered company. Based on your accounts country we apply the correct UK tax rate. You can view your tax rate in your Settings. You can reach this by logging into your account and clicking Settings under the Account heading on the sidebar.

I want to change my card on file. How do I do this?

Our support team is more than happy to help you change the credit card on file for your account. Feel free to get in contact with them here!

Where can I see what I will be billed at the end of period?

To view your draft invoice, head to the Billing page under the Account heading in the sidebar when you log into your account. Here, you can view draft invoices as well as all previous invoices to you.

My bill doesn't look right. What should I do?

If your bill isn't quite what you're expecting, don't panic! There are a number of reasons this could be the case:

  • Sometimes customers do not take into account the stamp price, which is separate to the figure you will be quoted on the pricing page. Check out our pricing support page for more information on this.
  • Some customers are alarmed by receiving one large bill at the end of their billing period, expecting smaller transactions to have taken place immediately. Our model is to ensure you are charged for aggregate monthly usage, saving you money!
  • Customers who just miss a price break are often confused that their cost per unit is higher than they expected. Make sure you know the right price-per-unit to expect!

If your bill still isn't what you were expecting, get in contact with one of our team who will be happy to look into it for you.