When you finish creating your campaign, you can rest easy - we've got this covered! However, if you come back to your account, you may see one of these statuses associated with your account. Here is the full list of campaign statuses and what they mean:

Ready - your campaign is ready to go and will be sent to print with our next batch.

Pending - your campaign is next-in-line to be generated by our AI technology.

AI Writing - our clever AI is generating your notes, and your previews will be ready shortly!

Complete - your campaign has been shipped and it's now with the postal services.

Error - Something isn't quite right, but don't panic! You don't need to do anything unless one of our team contacts you. If your campaign is in error, make sure you keep an eye out for an email from us incase we need anything from you!

Deleted - the campaign has been deleted, either by you or by one of our team. If this isn't something you were expecting, get in touch with one of the team to find out more about this.

If you see one of the following statuses appear on one of your campaigns, you will need to take some steps to finalise the campaign and make sure it gets sent out. Here’s how:

Waiting for Payment Initiation:

Waiting for Payment initiation means that in order for the campaign to be processed, we need to take a payment. You can either set up a subscription whereby you estimate how many notes you will send in a month and pay monthly, or you can pay for each campaign as and when you send them. Once a payment is set up, you will be ready to go. Find out more here!

Waiting for Payment

Waiting for payment means that the payment is processing, you should not have to do anything if this is the case. Occasionally, payments can take up to an hour to reach us. So sit tight and your campaign should be on the move shortly. If this is not the case, please get in touch with one of the team and we will look into it for you!

Waiting for More Credits

If this status appears, it means you have run out of credits, to get your campaigns moving, please get in touch with one of the team and we can either supply you with more credits, or we can start your next months subscription early.

Waiting for Printer Setup

For On-Demand customers, this message is pretty straightforward. It just means we are waiting for your printer to be set up, once this is done, you can get printing! If the status remains the same after your printer set up, get in touch with the team and we can help!

Waiting for Recipients

For an integrated campaign, you may see this message if no recipients have been added yet. Once your integration sends us a recipient, this message should change.

If you have further questions about the status of your campaign, please let us know.

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